How do we make a reservation?
Please let us know your booking date, time and accommodation. Then we will let you know who will be available and how much it would cost. Once the condition is approved, we will send an invoice and secure the booking/s.
Which hotels do you send your babysitters to?
We send our babysitters to any accommodations including private apartments/houses, hotels, service apartments and Airbnbs.
Do you offer babysitting services at Airbnb?
Yes, we do. Please ask your host and give us the exact address of your Airbnb prior to the day of service.
How much notice is needed to book a sitter?
We are able to accommodate most last-minute requests but not always. Our availability varies each day so please contact us sooner.
Is there a minimum hours of service per babysitting?
Yes. We require your reservation to be at least 3.0 hours long.
What will your babysitter do while my children are sleeping?
Our babysitter will bring a book or do some quiet work while your children are asleep. They will not clean or do any domestic work outside of cleanup from the time they have spent with the children during the reservation.
Are all your babysitters screened?
Yes. All of them are well screened. Personal interviews are conducted by us with selected candidates only, and we begin verification of personal and professional references, as well as criminal background check. We also require that all babysitters have documentation of legal eligibility for employment here in Japan. Detailed information about any babysitter is also available before you make a decision. Needless to say, our babysitters are all drug and smoke free.
Are your babysitters CPR/First Aid certified?
Some of them are certified and others are not.
Do they speak good English?
Yes. All of our babysitters are fluent in English. Many of them are even bilingual.
What if your babysitter doesn’t fit with my children?
Please request us to change the babysitter as soon as possible and we will check if someone else is available.
Can we book the same babysitter?
We try to arrange the same babysitter but it will depend on the availability of the babysitter you choose.
How do we pay?
You are required to pay via PayPal to secure your booking/s. For locals, we will send you an invoice monthly and pay by bank transfer.
Do we need to pay the registration fee although we use only one time?
If you are a guest using our service for a short period of time, you are not required to pay the registration fee. However, if you are a local and planning on using our services repeatedly, yes, you need to register after 3 trials.
Do we get a refund if we return earlier than expected?
If you are a guest, please refer to our cancellation policy on the Price page for more information.
Can the babysitter extend her service if we need?
It will depend on her availability. Please ask the babysitter if she could extend or not before you leave your accommodation.
Should we tip to your babysitter?
Tips for our babysitters are optional and appreciated but definitely not required. So you should not feel obligated to tip our babysitters.
What if we want to refer your service to a friend?
We always appreciate your referral comments but please keep in mind that you do not provide our babysitters contact information to any third party. Our babysitters are under a non-negotiable contract and they will not work privately for any of our clients. If found, they will be dismissed and you will not be able to use our service in the future.