- A minimum number of hours per booking: 3.0 hours
- Extension available per 30-minute increments
- Membership application available after 10+ bookings (limited for local residents in Japan)
- If the commute takes more than 2 hours back and forth, an additional fee will be charged.
Extra Charges
| Saturday, Sunday and National Holiday |
+250 yen/h |
| Christmas & New Year (12/21-1/5), GW (4/26-5/6) & Summer Holidays (8/10-18) |
+250 yen/h |
| Late Night/Early Morning (22:00-08:00) |
+500 yen/h |
Payment
| Service Fee |
Members: Monthly Invoice
Guests: Upfront Payment (with 100% deposit)
|
| Payment |
Credit card (Visa/Master/Amex) or Bank Transfer |
| Transportation Fee |
Cash Daily |
Change & Cancellation Policy
Members
| Changed/Cancelled before 18:00 the day before the reservation |
Free
|
| Changed/Cancelled after 18:00 the day before the reservation |
50% |
Guests
| Changed/Cancelled 48+ hours prior to the reservation |
100% Refund |
| Changed/Cancelled 24-28 hours prior to the reservation |
50% Refund |
| Changed/Cancelled 0-24 hours prior to the reservation |
0% Refund |
※In the event of a time revision, the time slot no longer needed will be considered as a cancellation. An additional fee will be charged for the additional time slot.
Sample Breakdowns
CASE 1
Weekdays 18:00-22:00 (+ 1.0h Extension) for 1 Child
This is the most frequently used time slot for local Japanese families.
Time Table
- 17:50
- Babysitter Arrival
- 17:55
- Meet in the lobby
- 18:00
- Instructions Provided
- 18:15
- Parents Out
- 19:00
- Dinner Support
- 19:30
- Shower Assistance
- 20:00
- Reading Storybooks
- 20:30
- Watching Over
- 22:00
- Extension Request
- 22:50
- Parents Return, Feedback & Payment
- 23:00
- End of service
Fee
- Fee
- 18: 00- 22: 00
3000yen x 4.0h = 12000yen
- Total
- 12,000 yen + Tax 1200 yen = 13,200 yen (Credit)
- Extension
- 22: 00- 23: 00
3500yen x 1.0h = 3500yen
- Total
- 3500 yen + 350 yen = 3850 yen (Cash)
- Train
- Train approximately 1000 yen (Cash)
CASE 2
Saturday 09:00-15:00 for 2 Children
Rates increase slightly on weekends and holidays.
Time Table
- 08:50
- Arrival at Hotel
- 09:00
- Instructions Provided
- 09:15
- Parents Outing
- 09:45
- Outing to the City
- 12:00
- Lunch Support
- 14:30
- Return to Hotel
- 14:50
- Parents Return
- 14:55
- Feedback & Payment
- 15:00
- End of service
Fee
- Fee
- 09: 00- 15: 00
4063yen x 6.0h = 24378yen
- Total
- 24378 yen + Tax 2437 yen = 26815 yen (Credit)
- Transportation & Meal Fees
- Actual Cost (Cash)
CASE 3
High Season & Sunday 17:00-23:00 for 3 Children
The rates are for high season.
Time Table
- 16:55
- Babysitter Arrives
- 17:00
- Instructions Provided
- 17:15
- Parents outing
- 17:30
- Playtime
- 19:00
- Dinner
- 20:00
- Bath
- 21:00
- Bed time
- 22:45
- Parents Return
- 23:00
- End of service
Fee
- Fee
- 17: 00- 22: 00
5250yen x 5.0h = 26250yen
-
- 22: 00- 24: 00
6000yen x 2.0h = 12000yen
- Total
- 38250 yen + Tax 3825 yen = 42075 yen (Credit)
- Train
- Train 500-1000 yen (Cash) + Taxi (Uber)
CASE 4
New Year's Eve 19:00-01:00 (+ 2.0h Extension) for 2 Children
This is the time of year when a large number of guests usually make reservations.
Time Table
- 18:55
- Meet in the lobby
- 19:00
- Instructions and contact information given
- 19:15
- Playtime
- 19:00
- Dinner
- 20:00
- Bath
- 21:00
- Bed time
- 01:00
- Parents contact to request an extension
- 02:50
- Parents return to hotel
- 02:55
- Pay for extensions and arrange a cab
- 03:00
- End of service
Fee
- Fee
- 19: 00- 01: 00
4375yen x 3.0h = 13125yen
-
- 22: 00- 01: 00
5000yen x 3.0h = 15000yen
- Total
- 28125 yen + Tax 2812 yen = 30937 yen (Credit)
- Extension
- 01: 00- 03: 00
5000yen x 2.0h = 10000yen
- Total
- 10000 yen + 1000 yen = 11000 yen (Cash)
- Train
- Train 500-1000 yen (Cash) + Taxi (Uber)
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