- Minimum reservation time: 3 hours (3 hours will be charged even if the reservation is less than 3 hours)
- Extension available in 30-minute increments (non-members pay cash for excess)
- Promotion to membership after 3 or more visits (for residents in Japan only)
- If the commute takes more than 2 hours round trip, an additional fee of more than 1 hour one way will be charged.
Extra Charges
| Weekends and National Holidays |
+250yen/h |
| Christmas-New Year (Dec 23-Jan 3) & Golden Week |
+250yen/h |
| Late Night/Early Morning (22:00-08:00) |
+500 yen/h |
Payment
| Service Fee |
Paid by the 10th of the following month
*Non-members pay upfront |
| Payment Options |
Bank Transfer or Credit Card (Visa/Master/Amex) |
| Transportation, Meals, etc. |
Cash Only |
Cancellations & Time Revisions
Members
| Cancellation or time change before 6:00 p.m. on the day before the reserved date |
Free |
| Cancellation or time change after 6:00 p.m. on the day before the reserved date |
50% |
Non-Members (Prepaid)
| Cancellation or time change before 48 hours of reservation |
Refund 100% |
| Cancellation or time change before 24 hours of reservation |
Refund 50% |
| Cancellation or time change after 24 hours of reservation |
Refund 0% |
*In the event of a time change, the time slot no longer needed will be treated as a cancellation, and an additional fee will be charged for the additional time slot.
Sample Quotes
CASE 1
Weekdays 15:00-18:00 For 1 child
This is the most frequently used time of day.
Schedule
- 15:00
- School pick-up
- 15:15
- Returning home
- 15:30
- Help with homework
- 16:00
- Playtime & storytelling
- 17:45
- Mom returns home
- 18:00
- Service ends
Fee
- Fee
- 15:00-18:00
2,750 yen x 3.0 hours = 8,250 yen
- Tax (10%)
- 825円
- Subtotal
- 9,075円
- Train
- Approximately 500-1,000 yen (Cash)
CASE 2
Saturday 09:00-15:00 For 1 child
Prices are slightly higher on weekends and holidays.
Schedule
- 9:00
- Playtime
- 10:00
- Out to the nearby park
- 12:00
- Return home and lunch
- 12:30
- Go to swimming school
- 13:00
- Start swimming lesson
- 14:00
- End of swimming lesson
- 14:30
- Returning home
- 15:00
- Service ends
Fee
- Fee
- 09:00-15:00
3,000 yen x 6.0 hours = 18,000 yen
- Tax (10%)
- 1,800円
- Subtotal
- 19,800円
- Train
- Approximately 500-1,000 yen (Cash)
CASE 3
Weekday 18:00-23:00 For 2 children
This is the most popular time frame for guest families.
Schedule
- 18:00
- Step-by-step instructions
- 18:15
- Parents out
- 18:30
- Playtime
- 19:00
- Dinner
- 20:00
- Bath
- 21:00
- Bed time
- 22:45
- Return to the hotel room
- 23:00
- Service ends
Fee
- Fee
- 18:00-22:00
3,438 yen x 4.0 hours = 13,752 yen
-
- 22:00-23:00
4,063 yen x 1.0 hour = 4,063 yen
- Tax (10%)
- 1,782円
- Subtotal
- 19,597円
- Train
- Approximately 500-1,000 yen (Cash)
CASE 4.
New Year's Eve 19:00-01:00 2 children
A large number of guests make reservations each year.
Schedule
- 18:00
- Meet in the lobby
- 18:10
- Getting instructions
- 18:30
- Playtime
- 19:00
- Dinner
- 20:00
- Bath
- 21:00
- Bed time
- 01:00
- Extension requested
- 02:50
- Back to hotel room
- 02:55
- Pay for extensions and arrange a cab
- 03:00
- Service ends
Fee
- Fee
- 18:00-22:00
4,063 yen x 4.0 hours = 16,252 yen
-
- 22:00-03:00
4,688 yen x 5.0 hours = 23,440 yen
- Tax (10%)
- 3,969円
- Subtotal
- 43,661円
- train
- Approximately 500-1,000 yen (Cash)
- Taxi
- TBI (Taxi App or Cash)
