Please fill out the inquiry form and let us know the date and time you would like to use the room. Our staff will check to see if arrangements can be made, and if so, we will send you an invoice for the first use. Please note that it may take some time depending on the date, time, and conditions. For guest families, we can be in contact with your secretaries or agents on behalf, however, official reservations must be made by the person who will be using our service.
For local families, a member of our team staff will visit your home with a babysitter on the first day. The babysitter will start to take care of your child while the representative explains the service. Please note that we do not offer free visits for the purpose of interviews, so you will need to book a minimum of 3.0 hours for your first visit. For guest families, we send our babysitter directly to the designated location with a representative.
First-time customers can use the service up to three times as a trial (non-member), so there is no need to decide to join immediately. We hope that you will take your time to understand the service content explained by our staff and consider various conditions, such as the compatibility between your child and the babysitter and the frequency of future visits, before making a decision. Please note that those who reside overseas will always be non-members.
The babysitter will visit your home or to the designated location at a designated time. It would be highly appreciated if you could let us know if there are any special information/instructions our babysitters should know in advance.
Once we have exchanged the details and precautions (especially food and medication) and handed over the keys, the service will begin. Please make sure to exchange contact information with the babysitter before you leave the house/hotel room.
You will receive verbal feedback from the babysitter and you will pay in cash for the day's transport and other expenses if any. If the babysitter is going out with your child on the day, we ask that you give the babysitter an approximate amount of cash in advance and settle the bill at the end of the service. You do not have to pay for the babysitter's food and drink. Please make sure to return at least 5-10 minutes before the scheduled end time or additional fee will be charged.
For members, we will send you an invoice for the service fee at a later date, and payment is due by the designated date. For non-members, we require payment in advance. For non-members, we ask that you pay the babysitter's transportation fee and any other fees directly to the babysitter in cash by the end of the service.
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